Order of Dalian Municipal People's Government

　BY　 2004-04-06 11:03:12

Order of DaliaGJ5)dpyduSX7cgMi)jRshle0n Municipal People's4 Government
No. 34
Measures for the H-2!P-un andling of ComplaintlXa-(+3ss from Foreign-invested Enterprises were adopted by the 15thTmTTKwn**&XCzxWlI3nn^!i(SOlRvw7Rt Executive Meeting oAehUrNoMf%Z0P4NH-wcp%q^!!HO*tuM-pMrBN%f Dalian Municipal PaW&@!af+U7MB y!nZ*97Y 0&Ji-k@jreople?ˉs Government SWq&on October 16th, 2003, which are now projbbBamc*mulgated and will come into force as of dC4HcjDecember 1st, 2003.&vDdtlq^9ICcSlo^QDVOmS@wSht@Tmhj*sGtSI#160;

Mayor: Xia DeJIQ6Ti)#BZ6rIoEdwI4q&OW%tren
EJ^Ulg)%7MwWM^%e4#bhJz 4ayIHogz60;
October 27th, 2003
ZDk7LSbbdI60;
Measures $dyqvO^&1haK&a+yfor the Handling of *UazW*!3!^0Complaints from ForeLLfign-invested Enterprises

Article 1.X2NBWmlwffi((XK9DHU^i0; The Measures are 5lbqformulated to improve the investment envSgironment in Dalian, AOz7ibuAhandle the complaintEw6qPdSjms from foreign-invesW76a4gMe-J9 t)Xuted enterprises withE-$TE!PcB0mtt UnJalZ7out delay and proteck4nnD50P(@1QI5Jew-QTTx%pHCXJ0mZ$lCqqLHt their legal rights and interests.

Article 2QFGwwKPcq9)#2ZCak6*trSdcog38&BaZ. Foreign-inveX8iNfY7g7U6upDMMwHBR2FbLsted enterprises witeaU0PM^-PalnUChin the administrati-Sa@d5@SxL0eB@fHa!m0m WOf+Gnve area of Dalian ma9rf48UGaiPu19sVWZ-40r(Ti0Y9gYy, in accordance witbsBexjWWa9NTrcFr07DoOl#!RLh the Measures, lodge a complaint if they are not satisfied with the administratNp$C$Ro3df38hexlTvive enforcement of lcf*Zxzd0JQ*&U)AMf)wK3DoVySEKaw, administrative mFGX+$D#dkZ7q-GAkApBr%OBpanagement or service of the government auJuX+N49t each level or depamYqU7Zjc^n(rtments under differST4GxC@ayj@@0)a7tDk$^i0G0-ent levels of governEgYYXCMh#Aments, or the instit(bs)e!tI@&%DwTP8Mm8Km!PP+m&RCzjd8+iHVutions entrusted or PEPuepWlei$X6#G6ctor4)with the authority of administrative punishment and manageme3GSeec&+2CdrmCNDOaU#Rznt.

E@w 53v-@MXBkj1W66BES3qdc42^6xI-2D+ach institution to accept the complaints79pkhR7oWgjJyjz9AjM from foreign-invested enterprises shoulNN+y(SJJBz5EDuia6lxKAfwc1Xgbjbm 4k$d handle the complaip0$Tp^EZLLkRChfwjz1k+G&nts in accordance wi-N#1-few@EDn)fZdY!UaaeidCP)+BLQKMvJGkwJth these Measures.

Article 3. Dalian Complaint Center for Foreigncv&O!U-A@BXolBa9Q+DFZMBpdEObspcvrz!F Investment (locatedzCqj0H!KZ(nvJoaM9(VSB-MpyfkkkEVmJ in Dalian Foreign TjaWFRXXPRk9*0Crade and Economic Cooperation Bureau), i+!m4Zis a governmental institution responsible for the handling ofI^3DRMB0l07gPS+QZs-PeRcMMuEzckYSq complaints from foreign-invested enterpX0F$Y-7GHireLc@rises, including to:bcS

(1)   )60; Receive, investi%iL*KNOwwUq4hXxj&NhK#& #Ogate, supervise and )%J%cN&^CNqsPfZIgLKah)handle the complaintSj4Cps( (b&7&U!yZ514SjM3M4+kLB7Kes from foreign-invested enterprises of tPF+psy2Kj5$HcVYfFezEivjKb30I(^C1whe whole city.
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(2) &YqGBF3IVZFX9Z#160;   LeOU21Buw8$ePWad and guide to set up and organize the networks for handlinr1gKMFPvh1g complaints from foreign investors.

(3) aQQ$&-NCj;    d^1#Hzx9)zhgE($gHCHandle the complaintHVT(5OfkB8lebs#V GHY80eWx cases from foreign-CYginvested enterprises1j5zIQ(o5N)(n8hVT0J!*u&RPKmmm^tQ assigned by nationaL68WTn9l, provincial and ciLDOudyfGY++7nwE2H^i4X7Afx)ty leaders.

(4) 0;   SuperthWA%7oRfO6N!+B)6(3e6&P#bAkvise and coordinate +g)A4OtK&Tv$cw!m^pthe work for handling the complaints from foreign investors fM%F$SNFq*@6z1EGrc!jnNnxlO6O4a33UUwaWBof the county (city o2mz8)cP-ZfgwXB1E&eor district) governmdiCtGe98AIC@#gsjGT23ents, the administrative committees of Dalian Economic and TOckkr&nk7ClIZ4^YUPHu^(EnOJnwechnical Development+ Zone, Dalian BondedHSTPBwb)KIlG5Y+Dq$Mf&2ILsYMgEd^rrpdIwcN Area, Dalian GoldenW*T5LLN*eGHqwn$F7NcMy Pebble Beach National Holiday Resort, and Dalian Hi-tech Inb-xVQWWE-r!FK)d2LungFyi3YCm0(nhdustrial Park (calledM@uNx1Z%HKgaO46t($Fq!L+7qrLQpj*d the Leading Zones hereinafter), and thAsF9ze concerned departmei9CTc+1p*Sok@dCnts of the municipalzDD government.
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(5) 60;   CoorPD1Gsse) bxX#d$R!9wiICOLk3Q)dinate the work of htjLeandling the complaints from foreign inveXstors of trans-distrHuc-ml%6mRaDp0pJkz&sz-49R-u+icts or trans-depart3enR2cM#B3zVXxxnIments (including judl*G-IzK33b!sjXp5v7PVH16YVc8E5(n#oicial departments andPCkc)yvYMzYtpXcqvTTIH6d units directly under the central goverKGlcanment).

(6)    Handle ot0Sa3lnSl55L8Q4M)@lH&gVher works assigned by the Municipal CoorrPVL#y8Su3W5BOwr+kw^z8MfIHzqgdination Team for thOLm1v%kPyuOXX%toSQnGAjr31ipDeXIpjfpe Complaints from FoxzNLY%1m%Ureign Investors.

Article gO7VTPvyI!DRlA4. County (citQ&kVCwcbE@0QfLl0EzlWJe%lQO5ZQkE1sPyy or district) governments, administrati1KuMFXCCdytlc3d72Id&Nve committees of thebee!C$9T3dhCh*WCBzP-C98VpDe)^#2BnIlX! Leading Zones and dV4TG1FkmgEepartments concernediNN&ThRIRSU)))l1PjxN^yEpsEJS1 of the municipal government should set M47LrZ+RGg#dM)6cE2V&nqpYc5FXa$qyup a network to handle foreign investorsMtATzXZv@J&VPn4B1@nW1cKz5a?ˉ complaints, open QW)mKm5*ueTw+VvdNV9MvP%HUEdLdQpm#&v6qa hot telephone line) and appoint departments to handle forei rMB IPd&6oQBi2zjII!G3kzgn investors?ˉ complaints in the precinc@mx@^bAj5qt5qiIW34ARR6cc4a*xts of the zones and departments as well -as those assigned byXpmrslt*!)%Wi$Dtx2L8za*$mxd the departments of YH7ZHlf xCvVH(xxwGhigher authorities.

Article 5. The admi^-e%XRkp$TH%9ZddSWvCJ95*$BfLnistrative personnel8VS&DKK%sIKjPb! of foreign-invested enterprises, Chines 51i!8++e or foreign investo*4Un-HF7d&*L#3GOrVvS 4*RJxgEQbpu2Oyrs, or their represe$Wk+kL$CoDKd9g UdwH&N0eR%X!-kRXsntatives approved orknh#$T-#RP7^u3ol8+6nNXN#J)Cw6YdIrICk)D applying for approvw9 4OSU00Ikfal, can, as complain5tGJUSe5(%flRq7M-Iants, complain to thbt9e#j9TTjXe g0yTBQZ(pV*0ke department for hanvbgA24ib1fwHKBudling foreign investors?ˉ complaints.

ArticlefkLG7@@-a(5z6l 6. Complaints^xIJz%VTrA$* can be made through correspondence, fax#yz5)xhNLWiIZowXbt8Ujo XS2KJwes, interviews, teleZBB7w3LXhT3Sqq*)e)cPkPn+4QAuPxvMUQqP-KKphone calls and e-mails. Complainants should represent faith3v4Dhp5I1rxfully the situation 17Oxd^4*with specific and ex2m7Fm2fl4tbso#zaggplicit contents.

Article -$rQ3g^f-Fbf**Vml3 B0NH9r7. If the comp^1%z@3$&Y#2Gm 9yjh)PBO&&UWHH%sYlainants bring the c+3 wfel&L6 tEA()Z!k4CH4omplaints to the peo32HmWBgDNOple?ˉs court or apply for arbitration byO7#%*FEZYA1dgu0accVhaarv+ANUQA the arbitral authorJY*c6$&q&Sr5457 wNz2i9Epi&n3sxIity, the departments for handling foreigjAnM4gCe4J)0AKZ^*jx10bvBdRxoY^E9#n investors?ˉ complaints will not accept their complaints, afnd the handling of aixe&R4wY*5NAT0lready accepted ones will be terminated.BB%p)ijx#&^ir6

Arti^#$nOwslgQiUUcacIFT3YFKA6cle 8. In prinMV2Ifciple, complaints sh4rObKp3YjoHAA8CsmWRN%Kdkould be made to the qpJ^Rzinstitutions for hanEdling foreign investors?ˉ complaints in RJ -UYM6sKpoGYpLhWePlX5!their locations or t Da)JPistfj&X%71 *wi@Kn 6g8jj6^UnRNDhose related to their complaints. Jp$E+FFgWDYPGe5pypFor trans-district or trans-department pRCVVQQi@YIxc3UcFGYZe1NBroblems or those incHAX!Yonvenient to complai9nq3nAn to the local insti0jzff4vxlFA3CBe6W1(vtutions, the complaiu1swh1Y9HbER)Anants can complain tc(7yFpES%3BVG*2ath*EhG33r%J88-)@gNWo the Municipal CompPY)snSU%sX-@%CK9(an5!xX(t3VoXuDdK5hilaint Center for Forh4VvpK$%bDY7IrN*XYaLAD%eign Investment.

Article xqwia9. The complainants, if unsatisfied with the results olmn1$pGXu6QF92h$O+vV9Q1f the complaints hanIw3hKu49bb2TGCfa*UIB orQ%Ddling institution, cBFds %4)an directly present the case to the Municcipal Complaint Centq*PHrT3O5%nZGHuk2c6dfj$bUd1p!X7d$X8qer for Foreign Inves0b8Q-bzcostt5x4$GsqRI*UzkHimtment. After receiving the complaints, tSMW3Ql-)vt(vBZMv^nYmgH1Al5che Municipal Complai7GHRe0lzGPv^HldDfBi6UCtq7jTD%F269jkMiMnt Center for Foreign Investment should CSMt3++wcarry out investigation on the case conc2ojNjnnr^LRL!NC dPonBTm*^XsyboJLE2%Lerned and inform the&s1Xob&6vQPsgwDBq-oO1#epin$63Lh$1!-F)M complainants in wriEaY2Fa3SU!Xhtten form if the oriO!AaL#$$n6bzj4FWncHQLyginal resolutions arFK1eQJAgzRHx^mMrdyi^gKsv%f&&ve right and proper.  If the origina(%N%lcc0qrEzU^^j^iX3%uf&((*&bgrH&cE4l resolutions are no-lEbD*-G)mmJy+-Esk$0GNSk3fz-BMnb$i)Et right or proper, tP5)SSSReUsniV&HARDlche Municipal Complai@Oe5P&tH9wdaLUknt Center can handle the complaints direKQdDIcgTUw@)GOFNY8Km4Hh@JPmQZi9v6#Qctly or instruct the original handling i^nstitution to rehandprle the complaints.

ArticltGHvPQSe 10. On receit6Wddq73Z*8YvKKXMH(2D&C4ving the complaint mQe)wpOly5MU&iMwTwqCXZ(0tnA-)D)s&BYkeaterials submitted bhM+$dy the complainants, 6JHO5qKVzQp^0Onk7the institution of hZIzbrgC2M&Hpj2BLC&%HFpIiAZDdCandling the complainlM0ts of foreign invest1+nz ^(LAHYOndsAb%#4t8HS6fp18kjszhT(ment should keep a record, deliver the cHs8MxF)n pZDm(Domplaints to the concerned departments aAy$ccording to specificm 6Lqo6bisLnl*&o situations, or inve)h5P)4T%pCxvy+#$!rxCCrJk@Mstigate and handle the complaints together with concerned departments. For issues of great significance, the handling inqekUO42l5p tnVfgl)tfaual+s!S^$1+ stitution should report them to the people?ˉs governments at the same levels.

ArticleDz9x(W4tT)D CI(VI1jx4FHdEzDNQMqc v0 11. After receiving the complaints, the institutions 2ZW4)6l-cF21RjqOof handling the compkyGmbH%aAdVQ5sKD&ONZyZMMhvWPdZybR9laints from foreign investors should, within three days, mak7HOgqpOAhyX&j)o4(vRlklBrlwLSiBmGcn@3V-fe the decision on whether to accept the Cz0Tnnf$OzrW^dK&Nsy)5!7srKW-complaints, and info%rm the complainants.hPg3 If accepted, generally, complaints should be completeUxd within a week and L+ml8gRB!AGL%mWC)rx+UTEd#JBY6jxKthose needing investigations should be c5d^ompleted within 30 wl1LGcKU^6BqOwvworking days and if tBze#vh4nx9hcu-RL*@w2L2Tf GslxtWRYihhey can not be completed within 30 days,UrFBU6b )KNs U1(a+gQLg&Gs8Ow the complaint handl8E P)NG@gRj18gsss62ccgwYh*c-ing institutions should report them to tAPXsyche leaders in charge*yBf048bSSjG1zO744F-VsA8!A-4LZhp and explain the ciraMRqq3r1LkpV(pxqBcumstances to the complainants.

Article 12.&#jUmS6GaJYSMMftjO@M4P*4YhE!9FK^pAA160; After the case BWFNeeQjc1p4f7!!a&wZse0xV1U4BtJof complaint is comp-^ffB3^DXHdZ18MCDhleted, the county (cG*dwzjity or district) governments, the adminigfH1^UpA(jOaOSpb(yostrative committees of the Leading Zones and the concerned debb8t!n5LMNAagniwQ!JY)+&epartments of the municipal government should deliver the original copy of the cq2wSN#MclrBHG&)fzJn#n2(+26E93-ti$XkqFase-ending documentsq#fX2gEqFezyc@ to the complainants and the complainants shall sign on the SRAXwkJ*MlGPbLyjy)4H(nlkcDWMYx69duplicate copies.d!ahX9VR8Da4dd7ziHD*Fi&Lwa^ba&HIM3Z0GPP60; And at the same 0A%pW$ph@jLrSUJxgKzdtime, the result should be reported to tKpbD3nxlA(r#16L&1WCbhe Municipal Complaint Center for Foreig*FH8+GHi6TG1KfmiM)LKn Investment for recd RlK3yANh7ords.

Article 13. TPhqjI*zm+oobo9SjA2TM+nzeZhe institutions of h$-T4lYUrj^EkCJe1CAcJst-zm0EU#3ETCx3 bG8andling the complainSYzsnPlog%riMNGyzMoGnpIts from foreign invelE3iNY8I((eRmdstors and their stafzY(#yh5a0Z3$cktUVbPzqk2LZ0f should protect the legal rights and interests of foreign iwzobgwk&bBXJFnvestors in accordanaYQD(#RYtTMeRce with the law and Iw@g3nwS ##impartially handle the complaints of forn!QpQrN@eign-invested enterpFMD^n18dbrises objectively without delay. Persons abusing the authority, dereliction of duties or practicing 77dLw9i#2TcxiP90RR8MGfFr!sQHfavoritism, will be given administrativeIZ832qHkV*ZZWQX xJ-ncTqqwBbM$0+cfN+j punishment by theirMIF6rV &3Tj@whtO(C(xEgSN4eezwjX2i units or the departivu(jOsdments of higher levels.

Those making up to a crime will be pursued criminal resb7q!mL)ab^69qW2ph6(dyHO1sL)(cMKjI1zOAponsibilities by theM3CnGdyha5o!!3O3qqEZ5wX4vJsHF@TNao( judicial authorities.

ArLticle 14. CompPP!Ru&@HeG26o@+7Zalaint filing and han+V20^KbiH$52y)Z#HGjmm U b$C%nhidling of overseas ChxkPGlzJo!Ep88nor1-ME&1a5O+w&h(Sf+76finese investors or iIfKzWzh^bdjuMuIVB6@WbQkU&RaQrXOo0&Wnvestors from Hong KFPM4I+%L0tTT3raWGOzl8hGaiQ^fpA!!jQQHeong, Macao, Taiwan can be in accordance aFEwith these Measures.
Article 15.&1(HUH4SVP0dVt1EBiO X6@i%yH#160; With investment, construction and production difficulties that need the coordination of departUUm-hp9chu p(wLments concerned, for!-C@ikSGOeH)qN(5%&73 JhiDEyEeign-invested enterpQ+7vQqkrWW6VNLffrises can resort dirIc8zBectly to departmentsePRpJ@E%lq UBTlu5Ci6fnn+snH6 concerned, or applyQK89u840% for coordination or1-C-d17VeoSVeo(twi8KfKm vfhP handling according to the complaint procedures formulated in the Measure.

Article 162)!r2*i3yomuh%hVF(l#o+-u. Dalian Complo9WDUs-izr@Ik)%ChhNPtDDlH#Fsj-aint Center for Foreign Investment shoulP5koi)bbcv1Q!hld formulate concreteJG-Ad detailed rules for the implementation a-umdR4n2g(Xccording to the Measures.

e6r1VFF3%RI89OgQ5ix$2x Article 17. The Measures will comuvx)01E9@Q56 7Df&+H8@grmTe into force as of D$azDOL1U6V3Kor%e1-PG^%((PTjn5KYDQHHecember 1st, 2003.&#)D0 io5C7-@96Vfruj1ijCgv%5r67160;

UapAjl&The Temporary Handling Measures for Comp%Q%6AkERtdnlaint from Foreign-Invested Enterprises (DaZhengfa [1993] NosA15YsJJw7. 18) issued by DaliB)@!mxhH0k^K#7lS))@moHuU6tan Municipal People'8v1f8MGpCxFDH&q@fbWxzVE5A8CSs Government on February 15th, 1993 will be rescinded at theH&o)no48C^Vz+8s1w6rdSgU-M same time.

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&PUqBkGEy^iT8(zbj7vGD)7x#160;

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Keywofrds: Foreign Investor, Complaints, MeasuO-WDOT3(HKkJJNIpv9LqhDVkxUuC7(keres, Order
Se5eo6kz9-4o&HVV6E*bWjF^Lj&PEmCjejjG0nd duplicates to: thSfe People?ˉs Governments of each districtFo0SYf37g$%Nx, city and county. C9pLT^dg&8A#L9mcwK +EjKFp@S4&av+#ommittees, Offices, ^P*5JjG3sBureaus and InstitutfD99AUX*Qc^-KMx8+i&m0bbIQBOxoNions directly under QlEivuoM4Ox6UNFthe Municipal Government.
Gpeneral Office of the6*o# Municipal Party Com mittee, General Offi9ndSz8dTU6cby^ce of the CommissionU&tDtR!(V0xymxE1#mC# for Discipline InspeU&ke45&3 DESX6zpCfn^Kcxqczection, General Office of the Standing Cjr+Mommittee of the Muni3Xs)KS@DGPWmDV3Dcipal People?ˉs Cong2Tbdps5*F###!ZKW+0l1H a-G9OOT!C6ZZ)lress, General Officeqfl1T2u%2Mhx Gzqj4n1Q fRvn%$fNNw8 of the Municipal PoDlitical Consultative Conference, each DebfkTSorh(s^2r$M)P2bun^mocratic Party, PeopE!zU&1VTGd0FHsMsi5YAnxHfwvD5DnLRle''s Organization, the City?ˉs Court, Ph(K#l8$SVuAnY9geWT3N88o8Buprocuratorate Authori+zkbPmT+qang8iywc4GZO33vjties, Newspaper OffifKAk9zvQ &p^y um!)44r46h13C6$+ces, Radio Stations,FqQw Televisions StationccorQEDu%aq!7^tTqizvSTT3R2kUU6P#kEdWYs, the Party SchoolsSjFs!cqG1SGI%WoMv7v)nn*, the Cadre College,Zo33poauo%SL#K)BDeZ%^Xc^YEVGr^6sdQ2#Xf No. 92538 and 93176XMvm3JqOIMKR GzXqqoAMb&V*Fvo78+ Army, and the MilitY5d%Gazkyy@avIs@Zn5tnvary Subarea.
LoJYO(1200 Copies PrintedVNfoLBNJqfi%UQP$m in Total)
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General Office of Dalian Municipu6Fn68(XStVO82fJ1d4mUpmhzal People?ˉs Government
Printed an+*NImGluC^F5rHaAJd86nd Promulgated on OcBG@kK^H6mB%JPGpI0LNQOtober 27, 2003

(Editor:)　(From: dalian.gov.c)

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